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Return and exchange policies

 

You have 15 days to ship back your order if you are not plenty satisfied with it.

One more week if you are a member of the Zoli's Club.

 

 

If You Change Your Mind

You have a legal right to cancel the contract without giving any reason within 15 days of the day after You receive the Goods. This is the “Cancellation Period”.
You can cancel by e-mail to contact@zoli.fr. You should keep evidence of having given notice of cancellation, such as an e-mail receipt or fax confirmation report.

You must return the Goods to Us (at your own risk and cost) within 15 days.

 

If you simply want to exchange the Goods you have ordered,

- place a new order to put aside the size you need.

- pay only for the new shipping fees, the return of the goods will pay for the new ordered ones

- ship the goods within 15 (fifteen) days of the day after You receive the Goods. You have to pay for it.

 

To cancel, you must tell us, in writing on the form included with your order, that you want to do so. You must also keep the goods in a unused condition with their original packaging, if possible, and send them back to Us as soon as possible but You must do so within 15 (fifteen) days of the day after you receive the Goods. If you want to be refunded by bank transfer, please include your IBAN.

 

And our Returns Address is:

Zoli

17 rue Francisque Bonnier

38200 VIENNE

FRANCE

 

The Goods must be returned unused with the original packaging.

 

We will ordinarily refund the purchase price without the delivery charge paid within 14 days of receiving the returned Goods or proof of postage of the same. If You chose to pay extra for express delivery, We will not refund it. 

You must take care of the products before You return them to Us. We may reduce the amount We refund to You if You use them, damage them or otherwise do something beyond what is reasonably necessary to examine them that reduces their resale value.

 

If Things Go Wrong

We warrant that the Goods which we supply are of satisfactory quality and are fit for the purpose for which Goods of that nature are commonly supplied.

Befor you return goods, please contact us by email. We will do our best to find a local solution to repair it if needed.

We will replace the Goods or repair the goods provided that the defect or fault is not caused by usual wear and tear, damage caused deliberately or accidentally, Your negligence or if You fail to follow product instructions or if the Goods have been misused, altered or repaired without Our approval.